Terms of service

Terms of Service for Roza Roots

Effective Date: [Insert Date]

Welcome to Roza Roots! By accessing our website or purchasing our products, you agree to the following Terms of Service (“Terms”). These Terms outline the conditions for using our website and purchasing products. Please read them carefully before placing an order.

If you have any questions, please contact us at [Insert Contact Email].

 

 

1. General Use

  • Roza Roots provides a platform for purchasing hair care products.

  • By using this website, you confirm you are at least 18 years old or have parental/guardian consent.

  • We reserve the right to update these Terms at any time. Changes will be effective immediately upon posting.

 

 

2. Products and Pricing

  • Product Descriptions: We make every effort to ensure product descriptions and images are accurate. However, we do not guarantee that all information is error-free, complete, or up to date.

  • Pricing: All prices are in [CAD] and are subject to change without notice.

  • Availability: We reserve the right to limit product quantities or discontinue products at any time without notice.

 

 

3. Orders and Payments

  • Order Process: Once you place an order, you will receive a confirmation email. This does not guarantee acceptance of your order. We may cancel orders due to stock unavailability, errors in product or pricing information, or suspected fraudulent activity.

  • Payment: Payments are securely processed through Shopify's supported payment methods. By submitting payment, you confirm you are authorized to use the provided payment method.

 

 

4. Shipping and Delivery

  • Shipping: Shipping rates and estimated delivery times will be displayed at checkout. Please note that delivery times may vary due to carrier delays or unforeseen circumstances.

  • Risk of Loss: All products are shipped FOB (Free on Board). Ownership and risk of loss transfer to the customer once the carrier picks up the package.

 

 

5. Returns and Refunds

  • Damaged Products Only: Refunds will only be issued if products are received damaged.

  • Eligibility: To be eligible for a refund, you must:

    • Notify us of the damage within 3 days of receiving the product.

    • Provide photo evidence of the damage.

    • Contact us at [Insert Customer Support Email] to begin the process.

  • Exclusions: Refunds will not be granted for

    • Opened, used, or otherwise non-defective products.

  • Non-Returnable Items: We do not accept returns or exchanges for any other reason.

 

 

6. Product Use and Disclaimers

  • At Your Own Risk: All products are used at your own risk. Roza Roots is not liable for any adverse reactions caused by product misuse, allergies, or sensitivities.

  • Product Labels: Please read all labels and instructions before use. Perform a patch test prior to full application. Discontinue use immediately if irritation occurs.

  • External Use Only: Our products are designed for external use only and are not intended to diagnose, treat, cure, or prevent any medical condition.

 

 

7. Intellectual Property

All content on this website, including product names, descriptions, images, logos, and graphics, is the property of Roza Roots and is protected by copyright and trademark laws. You may not copy, reproduce, or distribute our content without prior written consent.

 

 

8. Limitation of Liability

  • Roza Roots is not responsible for any indirect, incidental, or consequential damages arising from the use of our website or products.

  • In no event shall our liability exceed the purchase price of the product in question.

 

 

9. Governing Law

These Terms are governed by the laws of [Canada]. Any disputes arising from these Terms will be resolved exclusively in the courts of [Insert Location].

 

 

10. Contact Information

For any questions, concerns, or customer support inquiries, please reach out to us:

  • Email: [Insert Email Address]

  • Phone: [Insert Phone Number]

  • Mailing Address: [Insert Business Address]

 

 

By using this website or purchasing our products, you agree to these Terms of Service. Thank you for choosing Roza Roots!